The Public Staff of the Commission represents the interests of the using and consuming public in matters pending before the Commission. The Public Staff is an independent agency which is not subject to the supervision, direction, or control of the Commission. The Public Staff Consumer Services Division is responsible for assisting the public with complaints against regulated public utilities.
Their office hours are 8 a.m. to 5 p.m., Monday through Friday.
NC Utilities
Commission-Public Staff
Consumer Services Division
4326
Mail Service Center
Raleigh, NC 27699-4326
Toll Free 1-866-380-9816
919-733-9277
consumer.services@ncmail.net
http://www.pubstaff.commerce.state.nc.us/pscons/pscons.htm
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